http://www.banknet360.com/BankNetRadio.do en-us ℗ & © 2006 Royal Media Group A podcast on global banking ideas and issues. BankNet 360 On Banking will feature discussions and interviews with banking industry players across the industry's spectrum, from bankers at large institutions to community bankers serving niche markets - and all points in between. On Banking will feature discussions and interviews with banking industry players across the industry's spectrum, from bankers at large institutions to community bankers serving niche markets - and all points in between. BankNet360.com editors@banknet360.com On Banking Reverse mortgage originations are growing at a rapid pace. On this edition of On Banking, reverse mortgage originations are growing at a rapid pace. A monthly record of nearly 11,000 home equity conversion mortgages - the most popular type of reverse mortgage — were originated in March. Ken Austin, president of reverse mortgage servicing and technology provider Reverse Mortgage Solutions sat down with On Banking to discuss trends in this fast growing market. http://www.banknet360.com/radio/RevMtg.mp3 Fri, 25 May 2007 6:00:00 PDT 10:29 Reverse mortgage originations, home equity conversion mortgages, Ken Austin, reverse mortgage servicing, Reverse Mortgage Solutions, Banking, business, fiancial, financial, BankNet360, BankNet On Banking Marketing trends in retail banking. On this edition of On Banking, determining what products to market to what customers is a difficult task. Banks spend millions of dollars on advertising each year trying to improve their bottom lines. Senior Vice President Zaydoon Munir of Experian and Managing Vice President David Tetenbaum of First Manhattan Consulting Group sat down with On Banking to discuss marketing trends in retail banking. http://www.banknet360.com/radio/ExpFMCG.mp3 Fri, 27 April 2007 6:00:00 PDT 10:08 Retail Banking, Marketing Strategies, Marketing, Banking, Advertising, Banking, Zaydoon Munir, David Tetenbaum, Experian, First Manhattan Consulting Group, Customer Service, business, fiancial, financial, BankNet360, BankNet On Banking Long-standing customers are leaving their primary bank at increasing rates On this edition of On Banking, Terrence DeFranco, chief executive at fraud-solutions provider Edentify, discusses identity theft and new types of identify fraud financial services providers should watch out for. http://www.banknet360.com/radio/ID.mp3 Mon, 26 March 2007 6:00:00 PDT 11:59 Identity theft, identity fraud, Terrence DeFranco, Edentify, fraud-solutions providers, Banking, Retail Banking, Customer Service, Consulting, business, fiancial, financial, BankNet360, BankNet On Banking Long-standing customers are leaving their primary bank at increasing rates On this edition of On Banking, long-standing customers are leaving their primary bank at increasing rates. Over the past two years, 16% of customers have defected to a new bank, according to a new study by the consulting firm Maritz Inc. Stephen O'Malley, a vice president and general manager at Fenton, Mo.-based Maritz, sat down with On Banking to discuss how to keep customers from switching banks. http://www.banknet360.com/radio/Maritz.mp3 Mon, 19 March 2007 6:00:00 PDT 9:49 Maritz, Maritz Inc, Stephen O'Malley, Banking, Retail Banking, Customer Service, Consulting, business, fiancial, financial, BankNet360, BankNet On Banking First Manhattan's Theo Moumtzidis, discusses why margins are narrowing and what retail banks are doing to stay profitable. On this edition of On Banking, margin pressures at retail banks have been growing in recent years. According to a study by First Manhattan Consulting Group, net interest income margins have declined more than 20 percent over the past 10 years. First Manhattan's Theo Moumtzidis, discusses why margins are narrowing and what retail banks are doing to stay profitable. http://www.banknet360.com/radio/FMCG.mp3 Mon, 22 February 2007 6:00:00 PDT 8:08 Theo Moumtzidis, First Manahattan Bank, Retail, Banking, Margins, business, fiancial, financial, BankNet360, BankNet On Banking Rocky Clancy, an executive director at J.D. Power and Associates sat down with On Banking to discuss small business banking segmentation. On this edition of On Banking, segmenting small businesses by size and industry allows banks to improve their relationships with customers and better identify untapped markets. Rocky Clancy, an executive director at J.D. Power and Associates sat down with On Banking to discuss small business banking segmentation. http://www.banknet360.com/radio/SBBS.mp3 Mon, 29 January 2007 6:00:00 PDT 7:06 Rocky Clancy, J.D. Power and Associates, Small Business Banking, Business, fiancial, financial, BankNet360, BankNet On Banking Rocky Clancy, an executive director at J.D. Power and Associates discusses small business banking customer satisfaction. On this edition of On Banking, satisfied small business banking customers provide larger deposits and more referrals than their retail counterparts. Yet, banks still struggle to keep this segment happy. Rocky Clancy, an executive director at J.D. Power and Associates discusses small business banking customer satisfaction. Check back Jan. 25 as Rocky Clancy returns to discuss segmentation in small business banking. http://www.banknet360.com/radio/SBB.mp3 Fri, 19 January 2007 6:00:00 PDT 8:37 Rocky Clancy, J.D. Power and Associates, Small Business Banking, Business, fiancial, financial, BankNet360, BankNet On Banking Doug Duncan, the Mortgage Bankers Association's chief economist, provides his outlook for the mortgage industry. On this edition of On Banking, after years of record-breaking volume, mortgage originations declined about 17 percent in 2006. 2007 should be a bit better. The Mortgage Bankers Association is projecting a decline of about four percent. Doug Duncan, the MBA's chief economist, sat down with On Banking to provide his outlook for the mortgage industry. http://www.banknet360.com/radio/MBA.mp3 Tue, 16 January 2006 6:00:00 PDT 12:41 Mortgage Bankers Association, Mortgage Industry, Doug Duncan, Mortgage, fiancial, financial, BankNet360, BankNet On Banking Mobile banking technology ClairMail, chief executive Joe Salesky discusses the impact mobile banking will have on customer service. On this edition of On Banking, first ATMs allowed customers to get cash at anytime of the day. Then, online banking allowed customers to take care of their banking needs from the comfort of their homes. Now, mobile banking is poised to allow customers to access banking services from anywhere, anytime. In the final part of our three part series with mobile banking technology provider ClairMail, chief executive Joe Salesky discusses the impact mobile banking will have on customer service. http://www.banknet360.com/radio/Mobile3.mp3 Fri, 29 December 2006 6:00:00 PDT 10:22 ClairMail, Mobile Banking, Technology, Joe Salesky, fiancial, financial, BankNet360, BankNet On Banking Mobile banking technology ClairMail, chief executive Joe Salesky discusses the technology of mobile banking. On this edition of On Banking, replicating the online banking experience in the mobile could pose a challenge. In the second part of a three part series with mobile banking technology provider ClairMail, chief executive Joe Salesky discusses the technology of mobile banking. http://www.banknet360.com/radio/Mobile2.mp3 Thu, 21 December 2006 6:00:00 PDT 10:36 ClairMail, Mobile Banking, Technology, Joe Salesky, fiancial, financial, BankNet360, BankNet On Banking Mobile banking technology provider ClairMail, Chief Executive Joe Salesky discusses growth potential for the market in 2007 On this edition of On Banking, mobile banking is poised to be the breakout hit of the New Year. Banking heavyweights like Wachovia and Citibank are rolling out secure mobile banking platforms that allow customers to check balances, pay bills and transfer funds. In the first part of a three part series with mobile banking technology provider ClairMail, Chief Executive Joe Salesky discusses growth potential for the market in 2007. http://www.banknet360.com/radio/Mobile1.mp3 Wed, 15 December 2006 6:00:00 PDT 10:33 ClairMail, Mobile Banking, Joe Salesky, fiancial, financial, BankNet360, BankNet On Banking On Banking, Financial Services Technology Consortium, Executive Director Dan Schutzer discusses the FSTC's plan to improve banks' abilities to fight fraud. On this edition of On Banking, banking fraud is at epidemic levels. Identity theft alone resulted in more than $54 billion in losses last year, according to a study by Javelin Strategy and Research. In the final part of a three part series discussing banking initiatives with the Financial Services Technology Consortium, Executive Director Dan Schutzer discusses the FSTC's plan to improve banks' abilities to fight fraud. http://www.banknet360.com/radio/Fraud.mp3 Wed, 29 November 2006 6:00:00 PDT 7:34 Financial Services Technology Consortium, FSTC, Dan Schutzer, finace, finance, fraud, database, fiancial, financial, BankNet360, BankNet On Banking On Banking, First Manhattan Consulting Group's managing vice president Theo Moumtzidis discusses effective strategies for cross-selling products on service calls. On this edition of On Banking, satisfying banking customers on service and support calls can be difficult enough with automated menus and long hold times. Making customers sit through a sales pitch at the end of the call can frustrate them even more. In the second of two discussions with On Banking, First Manhattan Consulting Group's managing vice president Theo Moumtzidis discusses effective strategies for cross-selling products on service calls. http://www.banknet360.com/radio/ServiceCalls.mp3 Mon, 20 November 2006 6:00:00 PDT 14:12 First Manhattan Consulting Group's, Theo Moumtzidis, finace, finance, sales, selling, financial, BankNet360, BankNet On Banking Financial Services Technology Consortium, Executive Director Dan Schutzer, discusses securing consumer data within financial institutions. On this edition of On Banking, financial institutions transferring customer data is always a sensitive issue. Protecting customer data while still making the data readily accessible for users is a delicate balancing act. In the second part of a three part series discussing banking initiatives with the Financial Services Technology Consortium, Executive Director Dan Schutzer discusses improving security and encryption to protect sensitive consumer material. http://www.banknet360.com/radio/Security.mp3 Thu, 16 November 2006 6:00:00 PDT 11:35 Financial Services Technology Consortium, Dan Schutzer, FSTC, customer, data, sensitive, financial, BankNet360, BankNet On Banking First Manhattan Consulting Group's managing vice president Theo Moumtzidis talks about how organic growth in retail banking is the key to shareholder performance. On this edition of On Banking, Earnings reports from retail banks often bombard shareholders with tons of data. Exactly what data correlates to shareholder performance can be tough to distinguish. In the first of two discussions with On Banking, First Manhattan Consulting Group's managing vice president Theo Moumtzidis talks about how organic growth in retail banking is the key to shareholder performance. http://www.banknet360.com/radio/performance.mp3 Mon, 13 November 2006 12:00:00 PDT 12:42 First Manhattan Consulting Group's, Theo Moumtzidis, retail banking, shareholder performance, Banking, OnBanking, BankNet360, BankNet On Banking Financial Services Technology Consortium, Executive Director Dan Schutzer, discusses an FSTC initiative to create standards for capturing images of financial documents. Financial Services Technology Consortium, Executive Director Dan Schutzer, discusses an FSTC initiative to create standards for capturing images of financial documents. On Thursday, Nov. 16, On Banking will release the second part of the series, with Schutzer discussing a project to protect sensitive consumer data. http://www.banknet360.com/radio/IC.mp3 Fri, 10 November 2006 07:00:00 PDT 8:15 Financial Services Technology Consortium, Dan Schutzer, FSTC, Banking, OnBanking, BankNet360, BankNet On Banking Bridging the gap between current online banking tools and what customers want. On this edition of On Banking, A recent study by technology solutions provider Keane shows a disconnect between the online banking tools customers want and the tools banks are providing. Banks are focused most on touting the number of products they sell, while customers are looking for wealth management strategies based on major life events. Imran Sayeed, a vice president of financial services at Keane, sits down to discuss how banks can bridge the gap to improve their online banking solutions. http://www.banknet360.com/radio/Keane.mp3 Fri, 29 September 2006 20:00:00 PDT 8:30 Keane, Online Banking, Online Banking Strategies, Imran Sayeed, Banking, OnBanking, BankNet360, BankNet On Banking Video surveillance is becoming a critical tool in stopping bank fraud before it occurs. On this edition of On Banking, As new technologies are emerging to monitor operations, financial institutions are looking for innovative ways to protect themselves. Video surveillance is becoming a critical tool in stopping bank fraud before it occurs. Tim Ross, chief executive and co-founder of San Francisco-based 3VR Security Inc., a video security solutions provider, joins us to talk about the need for real-time surveillance and analysis. http://www.banknet360.com/radio/3VR.mp3 Fri, 11 Aug 2006 20:00:00 PDT 3:51 Tim Ross, Video, Surveillance, Banking, Fraud, OnBanking, BankNet360, BankNet On Banking Congress is considering reforming the two mortgage giants. With Fannie Mae and Freddie Mac emerging from multi-billion dollar accounting scandals, Congress is considering reforming the two mortgage giants. Proposals on the table could limit the size of the pair's mortgage portfolios and create a new regulatory agency to watch over them. Kurt Pfotenhauer of the Mortgage Bankers Association joins us to talk about potential GSE reform. http://www.banknet360.com/radio/GSE.mp3 Wed, 2 Aug 2006 20:00:00 PDT 6:42 Freddie Mac, Fannie Mae, Congress, Accounting Scandal, GSE Reform On Banking Industry experts discuss the benefits of small business banking rewards programs Industry experts discuss the benefits of small business banking rewards programs. A recent online survey conducted by Small Business Banking News found a majority of banks plan to add rewards programs within the next year. Most banks already offering rewards plan to expand them in the near future as well. Royal Media Group senior editor Mike Gibb sits down with marketing experts Mike Carroll of MSC Marketing and Leo Vassar of Rennhack Marketing Services to talk about small business rewards programs. http://www.banknet360.com/radio/SBR.mp3 Wed, 2 Aug 2006 19:00:00 PDT 6:32 Small Business Banking, Banking, Banking Reward Programs, Banking industry